Service Desk Analyst à Grande-Bretagne

Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.

We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.

Job purpose

We’re seeking a talented individual to join our Business Architect team in London, which is responsible for our transformation agenda. We require an experienced and dynamic Strategy Architect to identify and develop value propositions in line with our strategic priorities. Working across multiple functions and domains, you will be someone who can easily adapt, assimilate, and extrapolate to add value. We are a market-leading integrated Wealth Management firm, with ambitious growth plans. You have an opportunity to help shape the future of wealth management.

• Working with others in the Platform Strategy & Architecture function, based on group strategic needs, complete client, competitor & market trends analysis to identify & develop value propositions.
• Able to generate or take ideas and concepts, mature design to enable launch of new products & services to market.
• Apply data & systems thinking to OpModel transformation.
• Enable growth & cost-saving opportunities through client and proposition segmentation.
• Help define front to back performance goals and metrics for the proposed designs and solutions.
• Able to quickly understand and document problem statements, value chains, and OpModels using industry frameworks & standards, working high to low, including but not limited to policy, procedures, and processes at whole org or division level.
• Create and maintain a repository of business architecture design collateral, including blueprints and patterns, to support a federated design community.
• Independently own design problems and high-impacting incidents, front to back without support, engaging stakeholders, SMEs, product managers, BAs, and Technology Architects to achieve the required outcomes.
• Identify and define client & business requirements for change roadmaps.
• Work with the other domain architects to explore specific solutions and define the scope of the projects.
• Review prototypes, solutions, and project scope to ensure client and colleague needs will be met.
• Lead and facilitate the Design Authority forum and ensure client and colleague needs are met by proposed change and solutions.
• Provide thought leadership and oversight to Business Analysts and Service Designers, identifying value add options and solutions.
• Excellent engagement with stakeholders and able to run workshops independently and coordinate as part of a wider team.

• Wealth and Financial Services strategy consultancy experience from reputable firms such as Bain, Booz Allen, Boston Consulting Group, or McKinsey.
• FS practitioner or SME level domain knowledge in Wealth and Asset Management.
• Experience working in Wealth or Asset Management or as a business architect in tier 1 Financial Services firms more broadly.

• Technical, numerate, or scientific degree, such as Computer Science, Engineering, Mathematics, or Physics.
• Architecture qualifications at professional/expert level, for example, BizBok or TOGAF.
• Rapidly understand problem statements & context.
• Develop business architecture framework, governance, and maintain core architecture artefacts and deliverables.
• Experienced in creating architecture design documents to high quality standards first time, covering items such as maturity assessments, capabilities map, roadmaps, architectural diagrams, etc., using a variety of tools and applications.
• Hold design reviews, working groups and lead governance forums such as Design Authority and Architecture Review Board.
• Able to engage and influence all stakeholders, internal and external, up to C-suite.

As a colleague here at Evelyn Partners, you will have access to benefits that include:

• Private medical insurance
• Life assurance
• Pension contribution
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity, and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 24/03/2025 by TN United Kingdom