Service Delivery Manager-Jobs in Großbritannien

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Clevedon, England, United King, UKM, GB, BS21 6ft

Country: United Kingdom
City: Clevedon, England, United Kingdom
Req ID: 517814
Job Type: Full Time
Workplace Type: Hybrid
Seniority Level: Entry Level

Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.

Job Title: Client Delivery Co-Ordinator

Location: Clevedon, North Somerset

Employment Type: Full Time, Permanent (Hybrid Working – 3 Days in Office)

Hydro International, a CRH Company, is a global leader in water management solutions. With over 40 years of engineering excellence, we support municipal, industrial, and construction customers to improve water processes, enhance operational efficiency, and reduce environmental impact.

Operating in over 40 countries through a network of 80+ distribution partners, we are part of CRH Infrastructure Products and proud to lead in innovation, sustainability, and safety in the water sector.

Primarily responsible for assisting / co-ordinating the post order process for our full range of Stormwater Management products.

Good communication skills, both written and verbal are important as the role calls for interaction with the supplier, logistic providers and customers to ensure the customer’s requirements are met.

• Experience using databases/CRM systems (NAV/CRM experience is beneficial but not a must).
• Excellent organisation and attention to detail.
• Good numerical skills for checking orders and invoices.
• Confidence speaking with customers and suppliers by phone and email.
• Ability to work at pace in a busy environment to meet strict deadlines.
• Ideally from a fast-paced environment, such as manufacturing, or merchant services is an advantage.
• A polite/professional telephone manner.
• Working as part of a Team is essential.

• To carry out Stormwater post order duties, in particular administer all relevant paperwork for orders received, place orders and co-ordinate our requirements with our suppliers and logistic providers, update our database to reflect current status of orders and liaise with customers with regards to delivery dates, outstanding monies and / or technical information that may be required to fulfil the order.
• Raise final sales invoices to customers upon delivery.
• Send customers proof of deliveries as and when requested by customers
• Negotiate where required with vendors to obtain the best possible deal for Hydro International and their customers in terms of price and service.
• To communicate with customers and vendors to co-ordinate delivery by telephone or e-mail on products as and when required.
• To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO 45001.
• To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
• Other duties which the company may reasonably require the individual to undertake.
• Life Cover
• Pension
• Sick pay policy
• Minimum of 25 days holiday per annum + Bank Holidays
• Mental Health First Aiders & Support programmes
• DSE Eye Tests
• Mental Health First Aiders & Support programmes

A culture that values opportunity for growth, development, and internal promotion

Highly competitive salary package

Comprehensive secondary benefits

Significant contribution to your pension plan

Excellent opportunities to develop and progress with a global organization

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.