Service Delivery Manager jobs in United Arab Emirates

Excellent opportunity for an experienced Head of Technical Services to join the technical department of a global manufacturer of construction chemicals. Their vast product range includes building products such as concrete repair, renders, industrial flooring, waterproofing, cementitious & resin products etc.

The main purpose of the role of Head of Technical Services will be to lead the technical team in the services offered to their varying customer base. This will include technical sales support, product development, technical customer assistance, product application testing, product claim management and the development of technical specifications for projects in accordance with NBS requirements.

• Recruitment and selection of new team members.
• Develop and regularly evaluate the team to ensure the efficient operation of the function. Address performance/absence issues in a timely manner and in full to achieve department objectives.
• To manage the skill set of the team ensuring all aspects of the ceramic line are covered for both the theoretical and practical applications.
• Responsible for the achievement of the individual, team and company objectives as set out by the Technical Director and the business.
• To develop the team in all aspects of their profession.
• To work alongside the training team in developing the accredited applicator requirements
• Ensure that all company and NBS recommendations, specifications and visit reports are completed on time and are accurately presented in the correct format.
• To write own and proof-read others checking all company and NBS recommendations, specifications and visit reports prior to them being issued.
• To work closely in conjunction with the business management, and sales & marketing to reinforce the company\'s position in respect to product, market, and industry trends through the provision of technical assistance and support to the customer base.
• Maintain specialist application and product technical knowledge for multiple groups of the company\'s products and ensure continuous professional development is carried out. Will be required to improve own product knowledge into other product groups as determined by the Company.
• Maintain up to date knowledge of all products.
• The Head of Technical Services must maintain up to date knowledge of the International and British Standards relative to all product ranges. They must ensure that changes in standards are communicated and recorded within the business.
• The Head Of Technical Services must strive to be involved in the development of the standards.
• Develop technical solutions to reported problems with the company\'s products. These may be communicated direct by the customer, through the commercial team. These activities are the normal daily functions of the Technical dept and are intended to resolve problems encountered by a product user.
• Be prepared to defend any technical decisions made in a Court of Law in conjunction with senior management and Legal Representatives.
• Provide on-site product support to customers, end users, and field sales as part of new product development. Will accurately record details of activities performed at the site including working conditions, time, temperatures, humidity, personnel involved, products used, preparation and post application activities and all relevant information that will allow a third party the opportunity to make a full technical appraisal of the site application. All details to be presented in official technical reports.
• To support the Product coordination team and the relevant Category Manager following the processes for development and or change to technical data, Packaging, literature.

• Demonstrative experience as Head of Technical Services / Technical Manager within a building products environment.
• A relevant qualification withing a building and construction discipline or c10 years experience within the building and construction sector.
• Process driven with a good understanding of ISO 9001.
• Experience of NBS, NBS Chorus and NBS Source.
• Previous experience of managing a team.
• The ability to manage complaints in a professional manner.
• The practical application of building materials and the ability to demonstrate these to groups.
• Excellent organisation and critical thinking skills.
• MS Office literacy.
• Experience of developing specifications and systems to deliver critical information.
• Able to give technical support for CPD presentations.
• Ability to calculate project quantities.
• Full UK driving licence.

This senior level role is based at Head Office Monday to Friday, with some flexibility for remote working and excellent development potential.

As well as the advertised salary, there will be a bonus (c£10K-£15K) company car, pension, phone, laptop and free on-site parking.

If you feel you have the skills and experience required for this senior role, please apply immediately. The role is available now, but notice periods are fine.