Delivery Manager

Blackapple Solutions LLC; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology consulting firm in London is seeking a Delivery Manager with a strong background in Application Management Services and Infrastructure Management. The ideal candidate will have at least 3 years of experience working in the UK, managing complex service contracts, and optimizing service delivery. This is a permanent position offering the chance to work with diverse teams and clients.

Qualifications

• At least 3 years of work experience in the UK geography.
• In-depth understanding of the Onsite/Offshore delivery model.
• Transition experience as a Transition Manager or Service Delivery Manager.

Responsibilities

• Handle a Managed Services contract with defined SLAs.
• Manage multiple service lines for the same customer.
• Optimize service delivery across Applications and Infrastructure services.

Skills

Functional expertise in Application Management Services (AMS)

Knowledge of Service Delivery tools

Good spoken and written communication skills

Experience managing multiple service lines

Job description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Job Description

Hi,

This is Ramya from Blackapple Solutions Ltd. At the moment we have an urgent opening for Delivery Manager for Permanent position based at London, England. Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client NIIT Technologies. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.

Role and details

• Role: Delivery Manager
• Location: London, England
• Job type: Permanent
• Client: NIIT Technologies

Responsibilities

• Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
• Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
• Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
• At least 3 years of work experience in the UK geography.
• In depth understanding of the Onsite/Offshore delivery model.
• Good spoken and written communication skills.
• Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
• Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
• Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).
• If not personal experience, at least the knowledge of basic TUPE regulations.
• At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).
• Willing to travel to India as per work needs, could be up to 10 to 15% of the time, though likely to be lower.

Desirable

• Experience or ability to handle sub contracted service providers on a main contract.
• Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyds Insurance market.
• Hands on TUPE experience.
• Ability to optimize service delivery across Applications and Infrastructure services.
• Anticipated work experience is 14 to 18 years, but flexible on this account.

Additional Information

All your information will be kept confidential according to EEO guidelines.