Service Delivery Manager jobs in United States

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids, and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.

Together, we are building not only better projects – but a better, fairer future.

We are currently recruiting for an L&D Delivery Manager to join our L&D team.

To lead the design, delivery, and evaluation of learning and development programs that enhance workforce capability, safety, and leadership whilst supporting organisational goals, employee growth, and a culture of continuous improvement.

The role ensures that training is aligned with industry standards, regulatory compliance, and strategic business goals.

This role requires frequent travel to various contracts across the UK.

• Training Needs Analysis – Collaborate with site managers, project leads, Health & Safety and HR to assess skills gaps; conduct competency assessments and workforce capability reviews; align training needs with CITB, Apprenticeship Levy and other funded opportunities.
• Program Design & Delivery – Develop and deliver (in person and virtually) content, including Induction, technical, safety, soft skills and leadership programs; lead Front-Line Leadership and supervisory development initiatives; support the development of career pathways and learning journeys for site-based and office staff; integrate EDI (Equity, Diversity, Inclusion) principles into all learning initiatives.
• Compliance & Accreditation – Ensure all training meets construction industry standards and legal requirements; support with grant applications and funding processes.
• Stakeholder Engagement – Partner with operational leaders to embed learning into daily site practices; coach line managers to build high-performing teams; support change management and cultural transformation through learning.
• Evaluation & Reporting – Monitor training effectiveness and impact on project delivery (optimise the Learning Management System – LMS); report on KPIs, ROI, and compliance metrics; continuously improving programs based on feedback and performance data.

• At least 3 years’ experience in L&D within construction or a related industry.
• Strong facilitation and presenting skills.
• Familiarity with health & safety and technical training standards.

• An accredited award in education and training at level 3 or higher (or equivalent)
• A train the trainer or instructional techniques course certificate
• NEBOSH National Certificate in Construction Health & Safety (or equivalent)

• NVQ/SVQ Level 3/4 in Environmental Management
• NEBOSH Environmental Diploma
• TAQA L3 Award in Assessing Vocationally Related Achievement (Assessment Only)

• Industry Knowledge
• Strategic Thinking
• Communication Skills
• Relationship Building
• Organisational Skills
• Empathy & Mentorship
• Adaptability
• Data-Driven Mindset
• Commitment to Diversity & Inclusion
• Resilience & Initiative

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

This is an exciting opportunity to join a growing, forward-thinking organisation where your ideas, skills, and contributions will make a real impact. If you’re passionate about driving change and improving business processes, we’d love to hear from you!