Service Delivery Manager jobs in United Kingdom

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Reporting directly to the Director of Motor Customer Claims, you'll:

• Act as a key member of the Motor Customer Claims leadership team, supporting delivery of strategic and operational goals across the directorate.

• Co-ordinate initiatives across Motor Claims functions to ensure alignment, remove blockers, and drive simplicity in delivery.

• Support the leadership team in developing and executing strategic initiatives and plans.

• Maintain oversight of key activity across Motor Claims and the wider Group, ensuring timely updates and visibility.

• Share industry insights, competitor activity, and regulatory updates to keep the leadership team informed.

• Lead and deliver key projects from initiation through to completion, ensuring quality and timely outcomes.

• Support cost centre management, monitoring spend and identifying opportunities for efficiency.

• Collaborate with Finance to track budgets, monitor financial performance and align with targets.

• Recommend process improvements to enhance customer delivery and reduce operational costs.

• Bridge teams and departments to ensure cohesive execution of strategy and smooth operations.

• Prepare briefings, reports, Board papers and key meeting content for the Director and senior team.

• Monitor action plans to maintain pace and resolve issues efficiently.

• Partner with HR and the People Partner on people initiatives and employee engagement.

• Develop and deliver internal communication and engagement strategies across the Motor Claims function.

• Shape and support key messaging on behalf of the leadership team.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

• Proven experience working with Director-level and senior stakeholders

• Confident communicator, able to present clearly to senior audiences and influence decisions

• Skilled in stakeholder engagement, offering broad perspective across strategic discussions

• Experience in Motor Claims or a strong understanding of the Motor insurance industry

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours
Closing Date: Tuesday 20 May

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