Service Adviser jobs in Regno Unito

Descrizione del lavoro

A housing services organization is seeking a Customer Services Advisor to be the first point of contact for residents in London. With a focus on delivering high-quality customer service, you will manage inquiries and resolve issues while working in a small collaborative team. Key qualifications include experience in customer service, strong IT skills, and excellent communication abilities. The position is hybrid, requiring full-time commitment with a mandatory office day on Tuesdays.

Competenze

• Experience providing high quality customer service, particularly in difficult situations.
• Excellent written and verbal communication skills.
• Ability to handle a high volume of inquiries efficiently.

Mansioni

• Managing customer enquiries by phone and email.
• Handling tenancy and responsive repair queries, raising works orders.
• Responding to complaints professionally and helping drive improvements.