Seo jobs in United Kingdom
Video Platforms Growth Specialist (YouTube)
Madfish
Digital Marketing Executive
Elate Staffing Solutions Ltd
Discover more opportunities than anywhere else. Find more jobs nowSenior Digital Acquisition Lead UK and IE
Euler Hermes UK - London
Connect with headhunters to apply for similar jobsHead of Account Management & Customer Success
Konker Recruitment
Head of Account Management
Job summary
A high-growth SaaS company in the UK is seeking a Head of Account Management and Client Success to lead their Client Success team. In this role, you will develop and motivate a team while fostering strong client relationships. Responsibilities include managing a small set of accounts, ensuring excellent client outcomes, and contributing to strategic decisions for international growth. This role offers a salary of £50,000+, hybrid working, and opportunities for international travel.
Benefits
Qualifications
- Proven experience in people development and coaching.
- Background in Client Success or Account Management.
- Experience in SaaS or retail technology is preferred.
Responsibilities
- Lead, coach, and develop the Client Success team.
- Set clear goals and translate strategy into actionable plans.
- Manage a portfolio of accounts to meet customer needs.
- Select and support the team with escalations.
Skills
Head of Account Management and Client Success | Manchester and Ulverston | £50,000+ Salary DOE
Looking to step into a senior leadership role where people development, client outcomes and long term relationships are at the heart of everything you do? Want to help shape a high growth SaaS business as it expands across the UK and internationally? This could be the perfect move.
Join a profitable and fast scaling SaaS company that provides an end to end retail system used by specialist retailers across the UK and overseas. The business processes over £750 million in customer revenues each year and is entering a major phase of expansion in the USA, Canada and Australia.
With a highly engaged team and long term customer relationships, this is a company focused on sustainable growth, customer value and continuous improvement.
This is a hands-on leadership role overseeing an eight-person Client Success team spanning Account Management, SEO and Digital Marketing. The team is split across Manchester and Ulverston, so experience managing people across multiple locations is essential.
Your biggest responsibility is people. Coaching, developing, motivating and supporting the team to deliver consistently excellent client outcomes is the core of this role.
You will also manage a small portfolio of accounts yourself to stay close to customer needs and will sit on the leadership team, shaping strategic decisions and helping drive international growth.
- Lead, coach and develop a multi-disciplinary Client Success team
- Set clear goals and translate company strategy into actionable plans
- Support the team with escalations and complex client issues
- Oversee SEO, digital campaign delivery and account performance
- Manage a small portfolio of key accounts
- Identify upsell and cross sell opportunities where relevant
- Monitor KPIs and report regularly to the leadership team
- Improve internal processes to increase efficiency and customer results
- Work closely with other departments to strengthen the full customer journey
- Represent the business during international travel when required
- Strong people leader who prioritises coaching, development and culture
- Experience managing teams across multiple locations
- Background in Client Success, Account Management or a similar client facing role
- Ideally experienced in SaaS, retail technology or digital services
- Commercially aware with experience influencing retention and growth
- Confident communicator with excellent stakeholder management skills
- Analytical and data driven with the ability to act on insights
- Able to balance hands on delivery with strategic leadership
- Willing and able to travel internationally when needed
- £50,000 salary DOE
- Hybrid working with a typical weekly split of 3 days in Manchester and 1 to 2 in Ulverston
- Regular international travel opportunities
- 23 days holiday plus bank holidays plus Christmas shutdown
- Private healthcare including dental, optical and mental health support
- Ongoing progression, structured development and leadership exposure
If you want to join a high-growth SaaS business, lead a talented and passionate team, and play a key part in expanding into major international markets, we should talk.
Apply Now & Get in touch with Tom Crees on tom.crees@konkergroup.com | 01392241381
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.