Scrum Master jobs in United Kingdom
Customer Service Team Lead — Inspire, Coach, Deliver Excellence
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Street Outreach & Recovery Navigator
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KFC Leeds - Horsforth
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Clinical Research Facilitator: Drive Collaborative Studies
Royal Berkshire Nhs Foundation Trust
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Clinical Research Facilitator
Royal Berkshire Nhs Foundation Trust
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Remote Freelance AI Trainer & Writing Coach
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Personal Trainer / Fitness Coach – Burnham
PureGym
Active Communities Coach (Part-Time, Flexible)
North Northamptonshire Council
Customer Service Team Lead — Inspire, Coach, Deliver Excellence
Job summary
A leading service provider is seeking a Customer Service Team Manager to lead and inspire a dedicated team to deliver outstanding service. This role involves ensuring exceptional service standards and leveraging technology to foster a culture of excellence. The successful candidate will coach and develop team members, resolve complex service challenges, and work from the Bedford office. Benefits include wellness programs, fitness classes, and retail discounts, emphasizing employee wellbeing.
Benefits
Qualifications
- Experience leading a high-performing customer service team.
- Ability to manage KPIs and SLAs effectively.
- Strong people management and development practices.
Responsibilities
- Lead a customer-focused team to enhance satisfaction.
- Coach and develop team members to achieve goals.
- Motivate the team to resolve service challenges.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.