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Knaresborough, United Kingdom

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23.05.2025

07.07.2025

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Customer Service Executive

Competitive salary dependent on skills and experience

Knaresborough

Permanent, Full time

About the role

The Customer Service Team is the first point of contact for our customers, representing Clad Safety’s values, tone, and brand. We are a friendly, professional team focused on delivering clear, high-quality, and positive experiences. Our goal is a proactive, seamless customer journey-every time, adding value to every interaction. We are now on the lookout for an experienced Customer Service Executive to join our team.

Key responsibilities but not limited to:-

• Act as the first point of contact for customer enquiries via phone, email, and live chat.
• Resolve customer issues quickly and professionally, ensuring complete satisfaction.
• Process and manage customer orders accurately, liaising with internal teams to ensure on-time delivery.
• Maintain up-to-date and accurate customer records in the CRM system.
• Share product knowledge and advise customers clearly and confidently.
• Work closely with other departments to meet customer needs and resolve delivery or service issues.
• Support continuous improvement by sharing feedback and identifying service enhancements.
• Monitor personal performance and contribute to a high-performing, positive team environment.

Are you the ideal team player?

We are looking for someone who embodies the qualities of an Ideal Team Player:

• Humble -Quick to acknowledge the contributions of others, focused on team success over individual credit.
• Hungry - Self-motivated, diligent, and always looking ahead to the next opportunity or improvement.
• People Smart -Shows good judgment in interactions, with strong interpersonal awareness and communication skills.

Key skills and attributes

• Strong written and verbal communication skills with a caring, customer-first approach; confident using the phone proactively over email.
• Positive, self-motivated, and team-focused - humble, reliable, and quick to share credit while contributing to a supportive team culture.
• Able to identify and maximise sales opportunities across inbound and outbound channels, with genuine enthusiasm for the Clad brand.
• Committed to excellent service - dependable, detail-oriented, and proactive in resolving issues and keeping delivery promises.
• Builds and nurtures strong customer relationships, regularly reviewing needs and acting as both problem solver and trusted advisor.
• Works effectively with other departments to meet customer commitments and resolve any delays.
• Comfortable working with pricing and costings, and accountable for personal KPIs and performance standards.

Interested in this Customer Service Executive? Please apply with your updated CV.