Customer Service Team Lead — Inspire, Coach, Deliver Excellence

AWD online; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider is seeking a Customer Service Team Manager to lead and inspire a dedicated team to deliver outstanding service. This role involves ensuring exceptional service standards and leveraging technology to foster a culture of excellence. The successful candidate will coach and develop team members, resolve complex service challenges, and work from the Bedford office. Benefits include wellness programs, fitness classes, and retail discounts, emphasizing employee wellbeing.

Benefits

Holiday Trading

Retail discounts

Life assurance

Medical services

Wellness programmes

Fitness classes

Gym discounts

Qualifications

• Experience leading a high-performing customer service team.
• Ability to manage KPIs and SLAs effectively.
• Strong people management and development practices.

Responsibilities

• Lead a customer-focused team to enhance satisfaction.
• Coach and develop team members to achieve goals.
• Motivate the team to resolve service challenges.

Skills

Leadership

Customer service management

Coaching

Problem resolution

Team motivation

Tools

Freshdesk

HubSpot

Zendesk

Job description

A leading service provider is seeking a Customer Service Team Manager to lead and inspire a dedicated team to deliver outstanding service. This role involves ensuring exceptional service standards and leveraging technology to foster a culture of excellence. The successful candidate will coach and develop team members, resolve complex service challenges, and work from the Bedford office. Benefits include wellness programs, fitness classes, and retail discounts, emphasizing employee wellbeing.