Salesforce à United States

Position Title:Senior Account Manager

Position Type: Permanent

Salary: £30k Basic £55k OTE

Role Purpose/ Summary:

This is an exciting opportunity for a Senior Account Manager to join our clients Field Sales team. You will focus on delivering excellent customer service that demonstrates value to your customers and growth to their business. You will manage and grow key client relationships, create new cross-sell and up-sell opportunities across their suite of online and software solutions, as well as proactively build and nurture new and existing relationships with key influential/decision makers.

This is a key role within the Field Sales team, working with law firms and public sector organisations who have long-standing and significant relationships with our clients company.

Major Responsibilities / Accountabilities:

1. Develop, maintain and execute a territory plan focusing on growth and retention strategies.
2. Manage key relationships to cross-sell new solutions and retain existing revenue through regular contact and face-to-face meetings.
3. Over-achievement of all sales targets.
4. Accurate forecasting, as well as regularly maintaining accurate records in Salesforce.
5. Internal relationship building to drive customer satisfaction.
6. Present a professional image of our client at all times, whilst building high levels of customer satisfaction.
7. Uncover client needs and develop new opportunities within the assigned territory.
8. Strong metric & KPI driven sales responsibility.

Mandatory Skills and Experience:

1. Experience and success working in an Account Management role within a targeted and KPI driven sales environment.
2. Experience of successfully managing and building client relationships.
3. Strong sales presentation skills; both face-to-face and remotely.
4. Excellent negotiation, opportunity qualification & client needs analysis skills.
5. Experience of managing portfolios of clients and services.
6. Proven success in new business & retention, up selling and cross selling online and/or software products.
7. Highly organised.
8. Self-motivated & driven.
9. Excellent listening & communication skills.

Desirable Skills and Experience:

1. Knowledge & experience of the legal industry.
2. Experience of using Salesforce.

Education/Certifications Required:

1. Graduate level education is preferred.