Salesforce Administrator

Clark Outsourcing; Tipton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading BPO company in Tipton is looking for a skilled Salesforce Administrator to manage and optimize Salesforce Service Cloud. Ideal candidates have at least 2 years of relevant experience, strong communication skills, and proficiency in report creation. Join a vibrant workplace with outstanding benefits including health care, travel opportunities, and a variety of perks to enhance your work-life balance.

Benefits

HMO with prescription coverage

In-office swimming pool

Paid holidays

Performance appraisals

Qualifications

• Minimum of 2 years of hands-on experience as a Salesforce Administrator with Service Cloud.
• Strong understanding of Salesforce ecosystem.
• Familiarity with automation tools.

Responsibilities

• Administer and maintain Salesforce platform including user setup and security settings.
• Design, implement, manage, and test automations using Flow.
• Develop and maintain reports and dashboards.

Skills

Salesforce Service Cloud

Report and dashboard creation

Problem-solving

Communication

Data management

Tools

Jira

Asana

Apex

SOQL

Visualforce

Job description

Work Set Up: On-Site

Schedule: 4:30 AM to 1:30 PM PH Time

We are looking for a skilled and proactive Salesforce Administrator with proven experience managing and optimizing Salesforce Service Cloud.

The ideal candidate will have a deep understanding of Salesforce best practices, strong technical skills, and the ability to collaborate across departments to support business processes and drive CRM efficiency.

What You’ll Do

Administer and maintain Salesforce platform, including user setup, roles, profiles, permission sets, sharing rules and security settings.

Design, implement, manage, and test automations using Flow.

Process Documentation

Develop and maintain reports and dashboards to provide actionable insights to stakeholders.

Perform regular data audits, to ensure data integrity across the system.

Collaborate with cross-functional teams to gather requirements and implement system enhancements.

Stay current with Salesforce releases and recommend relevant updates or features.

User Support, both for existing features and implementing new features

User Documentation

What We’re Looking For

Minimum of 2 years of hands‑on experience as a Salesforce Administrator with Service Cloud

Strong understanding of Salesforce ecosystem

Proficiency in report and dashboard creation, data management, and automation tools.

Excellent problem-solving and communication skills.

Familiarity with Apex, SOQL, and Visualforce is a plus.

Experience working in Agile environments using project management tools like Jira or Asana.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Heres whats in store for you

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!