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Application Support Technician
Job summary
A leading MedTech firm in the UK is seeking an Application Support Technician to provide IT support and maintenance for their clients. This fully remote role requires at least 3 years of technical support experience, ideally in healthcare. Responsibilities include ensuring high customer service standards, assisting in product testing, and collaborating with internal teams. The offered package includes a salary of up to £40,000, a 10% annual bonus, shares options post-probation, and generous leave policies.
Benefits
Qualifications
- 3+ years experience in providing technical support to clients.
- Experience supporting users in the healthcare industry is a plus.
- Experience deploying and managing applications through Apple & Google Play stores.
Responsibilities
- Deliver IT support to new & existing customers, both in-person and virtually.
- Ensure customer service standards are met with every case.
- Work closely with internal teams to resolve service issues.
- Provide insight into improvements of system documentation and client training.
- Assist in testing new versions of the product.
- Support internal staff with technical assistance.
- Ongoing IT system maintenance & health checks.
Skills
Our client is a global MedTech platform that leverages AI to quickly & efficiently assess patients in a range of clinical settings, care homes & hospitals. They have won multiple awards & experienced high levels of growth over recent years and, as such, are looking for an Application Support Technician to join their UK team.
Working closely with a range of clients and internal staff, the Application Support Technician will be responsible for delivering IT support and ongoing maintenance, whilst providing first-class customer service.
This is a fully remote position for candidates based in the UK.
- Deliver IT support to new & existing customers, both in-person and virtually
- Ensure customer service standards are met with every case
- Work closely with internal teams (Quality Assurance and Development) to resolve service issues
- Provide insight into creation, review and improvements of system documentation and client training
- Assist in testing new versions of the product and provide insight into improvements
- Support internal staff with technical assistance
- Ongoing IT system maintenance & health checks
- 3+ years experience in a role providing technical support to clients would be ideal
- Experience supporting users in the healthcare industry would be a plus
- Experience deploying and managing applications through Apple & Google Play stores is also ideal
- Based in the UK
- Basic salary : up to £40,000
- 10% annual bonus
- Shares options after probation period completion
- 25 days annual leave plus bank holidays
- Pension options
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.