Application Support Technician

Network Talent; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading MedTech firm in the UK is seeking an Application Support Technician to provide IT support and maintenance for their clients. This fully remote role requires at least 3 years of technical support experience, ideally in healthcare. Responsibilities include ensuring high customer service standards, assisting in product testing, and collaborating with internal teams. The offered package includes a salary of up to £40,000, a 10% annual bonus, shares options post-probation, and generous leave policies.

Benefits

10% annual bonus

Shares options after probation

25 days annual leave plus bank holidays

Pension options

Qualifications

• 3+ years experience in providing technical support to clients.
• Experience supporting users in the healthcare industry is a plus.
• Experience deploying and managing applications through Apple & Google Play stores.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually.
• Ensure customer service standards are met with every case.
• Work closely with internal teams to resolve service issues.
• Provide insight into improvements of system documentation and client training.
• Assist in testing new versions of the product.
• Support internal staff with technical assistance.
• Ongoing IT system maintenance & health checks.

Skills

Technical support experience

Customer service excellence

Knowledge of healthcare applications

Job description

Application Support Technician

Our client is a global MedTech platform that leverages AI to quickly & efficiently assess patients in a range of clinical settings, care homes & hospitals. They have won multiple awards & experienced high levels of growth over recent years and, as such, are looking for an Application Support Technician to join their UK team.

Working closely with a range of clients and internal staff, the Application Support Technician will be responsible for delivering IT support and ongoing maintenance, whilst providing first-class customer service.

This is a fully remote position for candidates based in the UK.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually
• Ensure customer service standards are met with every case
• Work closely with internal teams (Quality Assurance and Development) to resolve service issues
• Provide insight into creation, review and improvements of system documentation and client training
• Assist in testing new versions of the product and provide insight into improvements
• Support internal staff with technical assistance
• Ongoing IT system maintenance & health checks

The Successful Candidate

• 3+ years experience in a role providing technical support to clients would be ideal
• Experience supporting users in the healthcare industry would be a plus
• Experience deploying and managing applications through Apple & Google Play stores is also ideal
• Based in the UK

Application Support Technician Package

• Basic salary : up to £40,000
• 10% annual bonus
• Shares options after probation period completion
• 25 days annual leave plus bank holidays
• Pension options