Remote Emergency Helpline Operator

Reed; Remote; GBP 21,000; Full time

Job summary

A healthcare service provider is seeking an Emergency Helpline Operator to support vulnerable individuals through phone interactions. This remote role involves managing 200-300 calls daily, requiring a genuine desire to help, call center experience, and strong communication skills. You'll work 32 hours per week with a fixed rota and benefits including employee assistance and holiday discounts. Ideal candidates should also possess confidence in using Microsoft Office and need to maintain good internet connectivity.

Benefits

198 hours holiday

Shopping discounts

24/7 employee assistance programme

Pension scheme (up to 4% company matched)

Qualifications

• MUST HAVE CALL CENTRE EXPERIENCE.
• A genuine desire to help others is essential.

Responsibilities

• Answer emergency calls from vulnerable individuals.
• Provide reassurance, support, and practical help over the phone.
• Handle 200-300 calls a day.

Skills

Strong communication skills

Ability to stay calm under pressure

Good attention to detail

Confidence using Microsoft Office

Job description

A healthcare service provider is seeking an Emergency Helpline Operator to support vulnerable individuals through phone interactions. This remote role involves managing 200-300 calls daily, requiring a genuine desire to help, call center experience, and strong communication skills. You'll work 32 hours per week with a fixed rota and benefits including employee assistance and holiday discounts. Ideal candidates should also possess confidence in using Microsoft Office and need to maintain good internet connectivity.