Regulatory Affairs jobs in United Kingdom

Head of Learning & Development / Head of Quality & Compliance

The Learning & Development Executive is responsible for driving a culture of thriving learning across the organisation, with a specific focus on:

• Championing the Care Management System (CMS) and becoming the internal go-to expert
• Designing and delivering training (face-to-face and virtual) for staff at all levels
• Implementing and administering the Learning Management System (LMS) and e-learning courses
• Supporting managers and teams to use digital tools confidently, safely and in line with regulatory expectations

The role combines hands‑on training delivery, system ownership, and continuous improvement of learning practices across the business.

1. Care Management System Champion

• Act as the internal subject matter expert for the Care Management System.
• Lead onboarding and training for new starters and new services on the CMS.
• Develop clear, user‑friendly guides, SOPs and how‑to resources.
• Work with operations, quality and IT to resolve system issues and improve workflows.
• Monitor system usage and data quality, identifying teams that need extra support.

2. Training Design & Delivery

• Plan, design and deliver engaging workshops, webinars and 1:1 coaching sessions for care and office staff.
• Tailor training for different roles (care workers, seniors, managers, admins).
• Use real scenarios and case studies from practice to build confidence and competence.
• Evaluate training effectiveness and improve content based on feedback and performance data.

3. Learning Management System (LMS) & E‑Learning

• Lead the introduction and ongoing management of the LMS.
• Set up learning pathways, mandatory training, and role‑specific courses.
• Upload, test and maintain e‑learning content and resources.
• Track completion rates, send reminders and support managers to follow up non‑compliance.
• Produce regular training reports for senior leadership and audits.

4. Culture of Continuous Learning

• Promote a positive learning culture where staff are encouraged to develop and own their learning.
• Support managers to hold effective learning conversations and embed training into supervision and team meetings.
• Identify skills gaps and propose targeted learning interventions.
• Share good practice, success stories and quick tips across the organisation.

5. Compliance & Quality

• Ensure all training and system use aligns with regulatory requirements (e.g. CQC) and internal policies.
• Maintain accurate records of training attendance, LMS completions and CMS competence.
• Support preparation for inspections, audits and internal quality reviews with relevant training data.

• Experience in Learning & Development, Training, or similar role (ideally in health & social care or related sector).
• Hands‑on experience training teams on digital systems or software.
• Track record of delivering group workshops and/or virtual training sessions.
• Experience with a Learning Management System (LMS) is highly desirable.
• Understanding of care sector standards, documentation, and compliance (desirable but can be developed).

• Strong communication and presentation skills - confident in front of a room.
• Able to explain complex digital processes in simple, practical language.
• Highly organised, able to manage multiple training programmes and deadlines.
• Data‑literate: comfortable using reports from CMS and LMS to drive action.
• Influencing skills: able to challenge, coach and support managers and staff.
• Problem solver with a continuous improvement mindset.

• Training / L&D qualification (e.g. CIPD L&D, Train the Trainer) - desirable.
• Health & Social Care qualification - desirable but not essential.
• Strong IT literacy (MS Office/365, web‑based systems, LMS platforms) - essential.