Service and CIES Operations Manager

AJM Healthcare; Hailsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in the UK is looking for a Service and CIES Operations Manager. This role involves managing services and contracts across two locations, ensuring compliance with standards, and leading the operations team. The ideal candidate should have strong leadership skills, a valid driving license, and experience in operational management. Benefits include 25 days of annual leave, employee assistance programs, and a performance-related bonus scheme. The position requires a caring and user-centric approach.

Benefits

25 days annual leave

Employee Assistance Programme

Car allowance

Performance-related bonus scheme

Qualifications

• Valid manual driving license with no more than 6 valid points.
• Access to own vehicle.
• Experience in managing operations in a healthcare environment.

Responsibilities

• Manage service and contracts efficiently.
• Ensure compliance with regulatory standards.
• Build strong relationships with customers.
• Coach and support service centre staff.

Skills

Leadership

Effective communication

Operational management

Compliance knowledge

Job description

AJM Healthcare

Role: Service and CIES Operations Manager
Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Company sick pay provision with continuous service, car allowance and performance related bonus scheme.

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user‑centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeking to recruit an enthusiastic Service and CIES Operations Manager to join our team. The role would be split between both Worthing - West Sussex and Hailsham - East Sussex. This role would be responsible for an approved repairer contract, leading a service management function for a group of wheelchair users and managing all operations aspects from our site in Worthing.

The role would also be responsible for the Children's Integrated Equipment Service (CIES) contract leading a service management function for Children's Community Equipment service users and managing all operations aspects from our site in Hailsham, East Sussex.

Key Responsibilities:

• The efficient management of the services and contracts.
• To ensure that the contracts are performing to agreed service level agreements and all KPI's.
• Managing the local operational profit and loss appropriately.
• Ensuring departmental compliance with regulatory standards, best practice, policies and procedures health and safety rules and regulations as well as company standards.
• Maintaining positive and effective working relationships within the service centre, with other company functions and externally with customers and suppliers.
• Managing, coaching and supporting all service centre staff
• Building strong working relationships with our customers.

Please note that due to the nature of this role being spilt across two different locations, we will require someone with a valid manual driving license with no more than 6 valid points on and access to their own vehicle.

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please click apply now to complete our application form. No stand‑alone CVs will be accepted.

Closing Date: 8th January 2026

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high‑volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non‑disabled people.

Reference:VA1226