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A financial compensation organization in Greater London is seeking two Senior Business Analysts to lead project initiatives and provide guidance to a team. The ideal candidates will have extensive experience in regulatory environments and possess strong analytical skills, enabling them to bridge the gap between business requirements and agile delivery. Competitive benefits and a commitment to development are offered in this role that champions agile methodologies, stakeholder engagement, and continuous improvement in project delivery.
We are currently hiring two Senior Business Analysts to join the Customer team on a permanent basis.
As a Senior Business Analyst at FSCS you will play a crucial role in leading the scheme to navigate change and transformation. You will play a lead role in delivering business objectives through project and improvement initiatives working with all areas of FSCS and providing guidance, coaching and support for a small team of Business Analysts.
This is a senior lead position requiring extensive experience in regulatory environments, strong analytical capability, and the ability to influence at all levels. As a key player in the full lifecycle of delivery, you will work across several projects at the same time and assume a critical role bridging together the business and their requirements and the work of agile delivery teams. This role demands a hands‑on approach, actively engaging with stakeholders, systems, and processes to deliver tangible outcomes.
The role holder will work closely with agile teams on the creation and refinement of requirements and user stories including scoring for prioritisation and leading on testing and quality checks. They will lead process improvement opportunities bringing the As Is and To Be state to life by visualising and presenting to key stakeholders at all levels of the business. The role holder will have the ability to craft and deliver an engaging narrative that resonates with senior leadership, ensuring clarity, alignment, and buy‑in for proposed solutions.
We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone's learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don't tick all the boxes, we'd still love to hear from you.
At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.
We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:
For over 20 years, FSCS has been the UK’s financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.
We are an independent, non‑profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).
Through the 2008 banking crisis to the COVID‑19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we’ve built a culture of empathy, resilience, and continuous improvement – always striving to do better and move faster in a complex financial landscape.
Join us and make a real difference.
We shall respond to large and complex firm failures, whilst maintaining our seven‑day pay‑out for savers in banks, building societies and credit unions. We will actively contribute to increasingly effective resolution when firms fail.
Our approach
What we are aiming for
FSCS is known and trusted for protection that puts people back on track through outstanding customer experience.
Why this matters
Customer expectations are rising. The service our customers receive must meet their expectations in terms of speed, accessibility and ease of use, in order to maintain consumer trust and confidence.
What we are aiming for
We shall raise awareness of FSCS protection across all of the products and services we protect, particularly retirement savings products.
Why this matters
Awareness of FSCS protection maintains confidence in a crisis. Awareness also helps to inform people’s choices by increasing their confidence in buying protected services and understanding the risks of unprotected products.
What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.
Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.