Jobs in Wigan, United States

Location: Remote

Hours: Full Time

Salary: 30-40k

Purpose of the role

• To conduct initial telephone consultations for employees and dependants who contact the Careline service and make appropriate recommendations for individualised wellbeing support. This includes triage to the appropriate level of the service and monitoring a case from beginning to end.
• To contribute to the rehabilitation and case management services to the personal injury market and corporate sector
• To provide tailored 1:1 CBT interventions via a secure telephone or video link & facilitate employees to maintain or return to their maximum level of functioning.
• To offer, along with receive, peer supervision to other colleagues within the team
  
  

Principle objectives and responsibilities include the following, other objectives may be assigned:

Key Responsibilities

Clinical

• Manage your own caseload of clients requiring CBT treatment, from initial triage through to the completion of a discharge report, with post-treatment recommendations. Referrals may come from various avenues, from personal injury insurers to corporate clients, and private medical insurer referrals
• Demonstrate specialist knowledge in psychological assessment, formulation and treatment of Step 3 within a stepped care model
• To evaluate and make decisions about treatment options considering both theoretical and therapeutic models and any complex factors concerning the client’s psychological needs
• To communicate directly with clients, carers, relatives and other health professionals, complex and potentially emotive information regarding client’s condition, treatment, prognosis, subject to ethical boundaries of confidentiality 5. Demonstrate comprehensive risk assessment skills for employees who present with risk, as per risk policy and respond to this in a timely way in line with service guidelines
• Provide skilled communication in cases requiring a high level of ethical and emotional sensitivity
• To effectively identify and appropriately escalate any safeguarding issues to line manager or other senior manager
• Liaise with the supervisor / team manager with regard to ethical or operational issues
• Communicate in a non-discriminatory manner, respecting the variety of beliefs and cultural practices of individuals and groups
• Support Case Managers with referrals for treatment
• Prepare and present case information for employees on individual caseloads to clinical supervisors within the service, using recommended framework. This should be on an agreed and scheduled basis in order to ensure safe practice and clinical governance of the worker, supervisor and service are delivered
• Ensure the maintenance of standards of practice according to the employer and regulating professional and accrediting bodies (e.g. BPS, UKCP, BACP, BABCP, EMDR)
  
  

Development

• Engage in and respond to personal development supervision to improve personal and professional development competences. Respond to and implement supervision suggestions by supervisors in client work
• To take responsibility for recognition of any training needs in discussion with your Line Manager
• Participate in appraisal and respond to agreed objectives through adherence to healthcare rm’s performance and procedures standards
  
  

Professional Conduct

• Fulfil the expectation of 5 x contact hours per day
• Manage workload activities effectively to meet objectives, customer deadlines and service standards
• Ensure customer satisfaction via regular and timely communications with ALL stakeholders
• Ensure that all information is accurately record on CRM
• Demonstrate team work ethos & develop and sustain relationships with both internal and external customers. Remembering you are the face and voice of healthcare rm
• Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach within the service scope
• Meet all legal compliance requirements and healthcare rm quality assurance standards
• Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers occupational health and legal principles. Take accountability for any errors including DPA breaches via prompt reporting to your Line Manager or other Senior Manager
• To undertake any other task as may reasonably be required by the company
  
  

The above to be measured via various metrics including audit of calls, reports, system entries, evidence of CPD and Performance Reviews

Qualifications & Experience – Minimum Requirement

• Post graduate diploma in High Intensity Cognitive Behavioural Therapy AND BABCP accreditation
• Experience of assessment, formulation and risk assessment, using routine clinical outcome measures
• Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint
• Need to evidence ability to write clear and accurate English (GCSE English C or above)
  
  

All successful candidates will be subject to DBS checks.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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