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Remote IT Service Desk Analyst — Windows & Office Support
Job summary
A leading healthcare provider is seeking an IT Service Desk Analyst for a fully remote role. Ideal candidates will have over 3 years of experience in IT support, focusing on a professional service-oriented approach, with knowledge of Windows OS and Office products. This position offers a competitive salary of £24,434 annually plus a bonus, along with extensive benefits such as private healthcare and generous holiday entitlement.
Benefits
Qualifications
- 3+ years in service-oriented IT support for medium/large organizations.
- Experience supporting Windows 7/10 and Microsoft Office products.
- Basic understanding of network troubleshooting and user administration.
Responsibilities
- Manage IT incidents and service requests according to defined SLAs.
- Maintain a high level of user satisfaction through professional communication.
- Contribute to the service desk knowledgebase to enhance efficiency.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.