Remote IT Service Desk Analyst — Windows & Office Support

Circle Health Group; Glasgow; Remote; GBP 25,000; Full time

Job summary

A leading healthcare provider is seeking an IT Service Desk Analyst for a fully remote role. Ideal candidates will have over 3 years of experience in IT support, focusing on a professional service-oriented approach, with knowledge of Windows OS and Office products. This position offers a competitive salary of £24,434 annually plus a bonus, along with extensive benefits such as private healthcare and generous holiday entitlement.

Benefits

25 days holiday plus bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced family friendly policies

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development

Qualifications

• 3+ years in service-oriented IT support for medium/large organizations.
• Experience supporting Windows 7/10 and Microsoft Office products.
• Basic understanding of network troubleshooting and user administration.

Responsibilities

• Manage IT incidents and service requests according to defined SLAs.
• Maintain a high level of user satisfaction through professional communication.
• Contribute to the service desk knowledgebase to enhance efficiency.

Skills

Professional service orientation

Windows OS support

Microsoft Office support

Network troubleshooting

Active Directory administration

Service Desk toolsets

Job description

A leading healthcare provider is seeking an IT Service Desk Analyst for a fully remote role. Ideal candidates will have over 3 years of experience in IT support, focusing on a professional service-oriented approach, with knowledge of Windows OS and Office products. This position offers a competitive salary of £24,434 annually plus a bonus, along with extensive benefits such as private healthcare and generous holiday entitlement.