Remote Game Community Moderator (EN/FR)

Arise Virtual Solutions; Chatham; Remote; GBP 40,000 - 60,000; Part time

Job summary

A remote customer service company is seeking a Community Moderator to support a major gaming client. This position involves providing email and chat support, managing community engagement, and ensuring a pleasant customer experience. Ideal candidates will have proficiency in English and French, strong problem-solving skills, and a passion for gaming. This is a work-from-home opportunity that allows flexibility and self-management.

Qualifications

• Ability to engage with players and understand their issues.
• Experience with social media platforms and community management.
• Ability to manage time and respond to inquiries promptly.

Responsibilities

• Provide email and chat support for gaming community.
• Moderate community channels and ensure adherence to guidelines.
• Create engaging, on-brand responses to community inquiries.

Skills

Proficiency in English and French

Understanding of gaming terminology

Strong problem-solving skills

Excellent verbal and written communication

Patience and empathy

Tools

Discord

Facebook

YouTube

Instagram

TikTok

Job description

A remote customer service company is seeking a Community Moderator to support a major gaming client. This position involves providing email and chat support, managing community engagement, and ensuring a pleasant customer experience. Ideal candidates will have proficiency in English and French, strong problem-solving skills, and a passion for gaming. This is a work-from-home opportunity that allows flexibility and self-management.