Jobs in Norwich, United Kingdom

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NPS Prism, owned by Bain & Company, is a leading cloud-based customer experience (CX) benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. As part of Bain & Company, a globally recognized leader in top-tier benefits and a great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally.

ABOUT THE ROLE As a Technical Product Manager for NPS Prism, you will own the strategy, vision, and roadmap for innovative SaaS products that enable organizations to elevate their customer experience through data-driven insights. You’ll set ambitious goals, navigate complex challenges, and deliver impactful features that solve real user problems. You will lead software product development and drive the creation of data-driven tools that leverage data science and machine learning for client-facing and internal applications. This includes translating analytical models into scalable solutions that unlock business value. You’ll collaborate closely with cross-functional teams including software engineering, data engineering, data science, analytics and design across global locations, while building trusted relationships with internal stakeholders and client executives. Your ability to communicate direction, prioritize effectively, and connect technical execution to business impact will be key to your success. With a blend of strategic insight, strong execution, and the ability to quickly master new domains, you will serve as both a subject matter expert and a trusted advisor, directly influencing measurable growth for global brands.

WHAT YOU’LL DO

• Strategy and roadmap: Own the end-to-end product lifecycle—from discovery through delivery and iteration—ensuring alignment with strategic business objectives. Translate the product vision into a clear, prioritized roadmap and feature backlog that drive focused, cross-functional execution.
• Execution and delivery: Own backlog grooming and release cycles, partnering with business and engineering teams to transform requirements into precise product specifications that drive on-time, high-quality delivery.
• Research-driven product development: Integrate quantitative and qualitative research, A/B testing, usability studies, and customer feedback into product planning and design. Use tools like Pendo to monitor feature usage, track KPIs, and drive data-informed iterations that improve usability, adoption, and satisfaction.
• Software engineering & technical collaboration: Collaborate closely with software engineering teams to deliver scalable, high-performing, and user-centric applications. Contribute to technical discussions, validate feasibility, and ensure alignment between product intent and engineering implementation.
• Stakeholder Alignment & Communication: Engage cross-functional teams—including engineering, DevOps, industry-specific product and operations, client engagement, and customer success—to align on priorities and go-to-market strategies. Influence senior stakeholders, remove blockers proactively, and clearly communicate trade-offs, timelines, and business impact.
• Performance Measurement & Optimization: Define, track, and analyze key product metrics to evaluate success, inform roadmap decisions, and drive continuous product improvement. Ensure that performance data and insights are embedded into day-to-day product decision-making.

Remote job — must be based in the UK.

WHAT WE’RE LOOKING FOR

• Experience: 6+ years in Product Management in a high-growth tech company or equivalent experience leading software or data products in close collaboration with engineering.
• Education: Bachelor’s degree in a relevant field (e.g., Science, Engineering, Computer Science).
• Product & Technical Expertise: Proven success delivering SaaS products end-to-end, ideally in data-intensive or analytics-focused domains. Experience working in agile environments, with excellent knowledge of product development lifecycles and proficiency in Jira. Familiarity with core software engineering concepts, technical feasibility trade-offs, and modern development workflows. Understanding of engineering best practices around quality and CI/CD. Experience defining detailed product requirements, writing user stories, managing backlogs, and supporting engineering delivery using tools like Jira. Hands-on expertise with A/B testing, quant/qual research, usability testing, and customer feedback loops. Working knowledge of data infrastructure, data pipelines, and governance principles to support informed conversations with technical stakeholders. Fluency in experimentation, usage analytics, and product performance tracking using tools like Pendo, with a strong grasp of KPI frameworks.
• Management Skills: Strong prioritization skills with a proven ability to manage complexity, make trade-offs, and deliver results at scale. Ability to lead autonomously in ambiguous environments, aligning teams and decisions around customer and business impact. Exceptional communication skills with the ability to influence cross-functional teams, senior stakeholders, and technical partners. Detail-oriented and proactive — comfortable validating features through edge case testing, covering complete user journeys, and ensuring product quality. Skilled at using data and insight to continuously improve product outcomes and team execution.