Jobs in Norwich, Großbritannien

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and belief because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews. We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.

We are looking for a motivated and technically minded individual to join our Engineering team as a Trainee Field Service Engineer. You will become one of Apogee’s front-line representatives, learning to support and maintain devices across client sites, ensuring we deliver exceptional service every time.

You will receive full training and coaching including a dedicated induction programme in Lincoln (with all travel and accommodation expenses covered) to give you the skills and confidence to succeed.

This role will pay minimum wage + bonus scheme + car and will offer progression in the future.

During your training and beyond, you will learn how to:

• Respond to customer service requests for the repair of business equipment
• Monitor devices proactively for faults and consumable requirements
• Diagnose and resolve faults through cleaning, adjustment or part replacement
• Carry out preventative maintenance and installations
• Use Apogee and client systems to record activity and report on progress
• Liaise with customers and our internal teams to maximise satisfaction
• Manage onsite stock of spare parts and consumables effectively
• Provide guidance to customers on how to get the most from their equipment

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

We are looking for someone who is:

• IT savvy, with either a technical qualification or some technical experience
• A confident communicator, professional and courteous with customers
• A logical problem solver who can follow procedures and think ahead
• Able to work under pressure, multitask and manage time effectively
• Self-motivated, flexible and eager to learn new skills
• You should also share our values bringing passion to your work, respecting others, acting with integrity, and embracing diversity and change.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

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