Jobs in Manchester, United Kingdom

You will be responsiblefor the continuous operational integrity of the The Client groups system infrastructure including the reservations system.

• Provide level 2 and 3 expertise support to users in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
• Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
• Participate in the Out of Hours support rota for IT Emergencies and System alerts.

• Treatment of tickets
• Documentation on new given subjects
• Acceptable SLA respected

• To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
• To participate in the animation and definition of the system resources required by the applications the consumption of system resources and plan their development in collaboration with suppliers and editors.
• To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging office automation disk storage networks backups databases etc).
• To be responsible for the reservation system for providing responsive professional & high quality 2nd line technical IT support and customer.
• Ensure the associated documentary formalism (technical specifications operating procedures)

• Updated BAU and projects documentation
• Optimising current processeses
• SLA on tickets

• Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and / or crisis.

• Documentation to update next an incident in order to progress for next time resolution

• To manage internal or external partners in the context of deployment projects continuous improvement actions and skills transfer to the Service Desk as and when required.

• Become more and more autonomous for solving Systems request

• Minimum of 3 years of university level education
• At least 3 years of relevant experience required
• Computer and Server administration educationnetwork
• Autonomous organized methodical rigorous analytical and good interpersonal skills.
• Good command of written and spoken English language
• Valid Passport / International Travel documents
• Ability to travel between business locations in the UK and France

• Good command of written and spoken French language
• Cyber security knowledge
• Full driving license

• Proficient in managing various operating systems : Windows 11 Windows 2016 / 2022 and Linux RedHat
• Proven experience in Microsoft Exchange and Microsoft 365 platform
• Experience with VMware and Citrix Virtual Agents and Desktop
• Experience with cloud technologies (GCP AWS or Azure)
• Knowledge of the following Infrastructure and tools : SAN (Storage Area Networks) server hardware PowerShell and Linux shell scripting
• Knowledge of database technologies such as SQL MySQL Sybase
• Experience with system monitoring and supervision tools such as Centreon Nagios
• Experience with data backup and disaster recovery solutions ideally Veeam.

• Ability to collaborate with others or work independently
• Good communication skills
• Customer orientated
• Be able to work well under pressure
• Able to work to deadlines
• Good problem solving and analytical skills
• Prioritise tasks while remaining flexible to changing workload

Additional Information :

All our positions are open to people with disabilities

Remote Work: Yes

Employment Type: Full-time

Key Skills: Computer Science,Active Directory,Computer information Technology,PowerShell,OS,Windows,Database,SCCM,Linux,SAN,Troubleshoot,Backup,Setup,Technical Support,UNIX

Experience: years

Vacancy: 1