Systems Administrator (mwd)

EVERIENCE; Remote; GBP 40,000 - 60,000; Full time

Job summary

An international IT firm is seeking a professional to ensure operational integrity of system infrastructure, providing level 2 and 3 support. The ideal candidate will be responsible for managing incidents, documentation, and maintaining systems quality. Essential qualifications include at least three years of relevant experience, and strong skills in computer and server administration. The role offers the possibility for remote work and requires travel between UK and France.

Qualifications

• At least 3 years of relevant experience required.
• Ability to travel between business locations in the UK and France.
• Good command of written and spoken English language.

Responsibilities

• Provide level 2 and 3 expertise support to users.
• Ensure all incidents are documented and tracked.
• Manage the handling of incidents identified by the various internal players.

Skills

Computer Science

Active Directory

Windows

Linux

PowerShell

SQL

Backup

Technical Support

Education

Minimum of 3 years of university level education

Tools

Microsoft Exchange

VMware

Citrix

GCP

AWS

Azure

Centreon

Nagios

Veeam

Job description

Overview

You will be responsiblefor the continuous operational integrity of the The Client groups system infrastructure including the reservations system.

Field of activity 1 : Support level 2 and 3

• Provide level 2 and 3 expertise support to users in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
• Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
• Participate in the Out of Hours support rota for IT Emergencies and System alerts.

Deliverables :

• Treatment of tickets
• Documentation on new given subjects
• Acceptable SLA respected

Field of activity 2 : Systems Management

• To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
• To participate in the animation and definition of the system resources required by the applications the consumption of system resources and plan their development in collaboration with suppliers and editors.
• To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging office automation disk storage networks backups databases etc).
• To be responsible for the reservation system for providing responsive professional & high quality 2nd line technical IT support and customer.
• Ensure the associated documentary formalism (technical specifications operating procedures)

Deliverables :

• Updated BAU and projects documentation
• Optimising current processeses
• SLA on tickets

Field of activity 3 : incident management Missions

• Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and / or crisis.

Deliverables :

• Documentation to update next an incident in order to progress for next time resolution

Field of activity 4 : Stakeholder relations Missions

• To manage internal or external partners in the context of deployment projects continuous improvement actions and skills transfer to the Service Desk as and when required.

Deliverables :

• Become more and more autonomous for solving Systems request

Qualifications : Essential :

• Minimum of 3 years of university level education
• At least 3 years of relevant experience required
• Computer and Server administration educationnetwork
• Autonomous organized methodical rigorous analytical and good interpersonal skills.
• Good command of written and spoken English language
• Valid Passport / International Travel documents
• Ability to travel between business locations in the UK and France

Desirable :

• Good command of written and spoken French language
• Cyber security knowledge
• Full driving license

Technical skills :

• Proficient in managing various operating systems : Windows 11 Windows 2016 / 2022 and Linux RedHat
• Proven experience in Microsoft Exchange and Microsoft 365 platform
• Experience with VMware and Citrix Virtual Agents and Desktop
• Experience with cloud technologies (GCP AWS or Azure)
• Knowledge of the following Infrastructure and tools : SAN (Storage Area Networks) server hardware PowerShell and Linux shell scripting
• Knowledge of database technologies such as SQL MySQL Sybase
• Experience with system monitoring and supervision tools such as Centreon Nagios
• Experience with data backup and disaster recovery solutions ideally Veeam.

Soft Skills :

• Ability to collaborate with others or work independently
• Good communication skills
• Customer orientated
• Be able to work well under pressure
• Able to work to deadlines
• Good problem solving and analytical skills
• Prioritise tasks while remaining flexible to changing workload

Additional Information :

All our positions are open to people with disabilities

Remote Work: Yes

Employment Type: Full-time

Key Skills: Computer Science,Active Directory,Computer information Technology,PowerShell,OS,Windows,Database,SCCM,Linux,SAN,Troubleshoot,Backup,Setup,Technical Support,UNIX

Experience: years

Vacancy: 1