Jobs in Ipswich, United Kingdom
Travel Customer Representative - Remote
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Travel Customer Representative - Remote
Job summary
A travel agency is looking for a Travel Customer Representative to provide exceptional service to clients throughout their travel journey. This role involves assisting with inquiries, booking changes, and ensuring customer satisfaction. Ideal candidates should possess excellent communication skills, strong customer service experience, and a passion for travel. The position offers 100% remote work, flexible scheduling, and various travel perks. If you love creating memorable experiences for others, apply now!
Benefits
Qualifications
- Proven experience in customer service, preferably in travel or hospitality.
- Able to manage multiple tasks while paying attention to detail.
- Desire to create memorable experiences for clients.
Responsibilities
- Respond promptly to client inquiries via various communication channels.
- Assist clients with travel bookings and modifications.
- Provide accurate information regarding travel policies and documents.
- Follow up to confirm trip details with clients.
- Handle complaints empathetically and efficiently.
Skills
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service experience (preferably in travel or hospitality).
- Organized, dependable, and proactive with a high attention to detail.
- Comfortable with technology and quick to learn booking platforms and systems.
- Passion for travel and helping others plan unforgettable experiences.
- 100% remote work with flexible scheduling.
- Opportunities to growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.