Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to provide exceptional support to clients throughout their journeys. The role includes assisting with inquiries, handling bookings and changes, and ensuring client satisfaction. Ideal candidates will possess excellent communication skills and customer service experience, particularly in travel/hospitality. The position offers 100% remote work, flexible scheduling, and travel perks. If you have a passion for travel and producing memorable experiences, we invite you to apply.

Benefits

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and exclusive discounts

Ongoing training

Qualifications

• Excellent communication skills required.
• Customer service experience in travel or hospitality preferred.
• Organized and proactive with attention to detail.

Responsibilities

• Respond to client inquiries via email and phone.
• Assist with travel bookings and changes.
• Provide accurate information about destinations and policies.
• Follow up with clients to ensure satisfaction.
• Handle client concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience (preferably in travel or hospitality)

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!