Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 22,000 - 28,000; Full time

Job summary

A travel agency is looking for a Travel Customer Representative to provide exceptional service to clients throughout their travel journey. This role involves assisting with inquiries, booking changes, and ensuring customer satisfaction. Ideal candidates should possess excellent communication skills, strong customer service experience, and a passion for travel. The position offers 100% remote work, flexible scheduling, and various travel perks. If you love creating memorable experiences for others, apply now!

Benefits

100% remote work

Opportunities for growth

Travel perks and exclusive discounts

Supportive team environment

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Able to manage multiple tasks while paying attention to detail.
• Desire to create memorable experiences for clients.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist clients with travel bookings and modifications.
• Provide accurate information regarding travel policies and documents.
• Follow up to confirm trip details with clients.
• Handle complaints empathetically and efficiently.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!