Jobs in Hertford, Grande-Bretagne

locations Circle National Enquiry Centre - Glasgow

time type Full time

posted on Posted 2 Days Ago

time left to apply End Date: July 20, 2025 (13 days left to apply)

job requisition id JR109421

IT Service Desk Analyst
Fully Remote/Working from Home with occasional travel
37.5 Hours & Permanent
Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's

Circle Health Group is proud to be recognized as one of the UK’s top 5 best big companies to work for and top 5 in the health and social care sector.

We are offering a Full-time position for an IT Service Desk Analyst, due to an internal promotion.

Applicants should meet the following criteria:

• At least 3 years of experience in a professional, service-oriented IT team supporting a medium/large organization (~£500M+ revenue, 6,000+ end-users, 40+ sites, 4000+ support calls/month)
• Experience supporting Microsoft Office 2010 & O365 products
• Basic network troubleshooting skills
• Experience with Active Directory, including user and group administration and login troubleshooting
• Over 1 year of practical experience with Service Desk toolsets

Duties include:

• Responding promptly to IT end-user incidents, service requests, and questions, adhering to IT SLAs, and escalating when necessary.
• Maintaining high user satisfaction through professional communication and translating technical information for non-technical users.
• Contributing to and maintaining the service desk knowledge base to improve efficiency.

Salary & Benefits:

Our benefits include:

• 25 days holiday + bank holidays, increasing with service
• Private Healthcare Scheme
• Hospital discounts for friends & family
• Enhanced parental leave policies
• Non-contributory life insurance
• Employee discounts and rewards
• Wellbeing resources
• Recognition programs
• Training and development opportunities

…and more!

Circle Health Group values diversity and inclusion, welcoming candidates from diverse backgrounds and experiences. We aim to create an environment where colleagues can thrive and grow, guided by our principles of selflessness, compassion, commitment, collaboration, bravery, agility, tenacity, and creativity.

We invite you to share your contact details and CV for future opportunities that match your skills and career goals. Our team will contact you if a suitable position arises.