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COO / Head of Operations (DTC, $20–50M brand, global supply chain) [387]
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COO / Head of Operations (DTC, $20–50M brand, global supply chain) [387]
Job summary
A fast-scaling DTC eCommerce brand is looking for a hands-on COO to manage global operations and drive efficiency. You will be responsible for optimizing supply chains and leading growth initiatives in a fast-paced environment. Ideal candidates should have over 5 years in DTC operations, experience with international vendors, and the ability to build systems from scratch. This role offers rapid growth potential, including a path to COO and benefits like paid international travel and an unlimited learning budget.
Benefits
Qualifications
- 5–10+ years in operations (DTC / eCommerce $20M–$50M).
- Proven track record managing international 3PLs, vendors (China).
- Willingness to travel (China, US, EU).
Responsibilities
- Oversee global operations: supply chain, fulfillment, vendors, and support.
- Lead key growth initiatives—Amazon, wholesale, subscriptions, licensing.
- Manage costs and profitability across all operational channels.
Skills
Tools
Panda Drum is a fast-scaling DTC eCommerce brand built around our flagship instrument — the steel tongue drum — loved by 100,000+ customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, US, Philippines, and China, surpassing 8 figures in annual revenue. Our growth is powered by world-class marketing, community-driven content, and constant product innovation.
We’re hiring a hands‑on COO / Head of Operations (DTC, $20–50M brand, global supply chain) to act as the CEO’s right hand. You’ll own Panda Drum’s global operations, supply chain, and fulfillment — driving efficiency, systemization, and growth.
You’re not a fit if you’re a corporate “process admin.” We’re looking for a builder‑operator — someone who thrives in chaos, creates order, and scales fast‑moving systems from the ground up.
- ✅ 5–10+ years in operations (DTC / eCommerce $20M–$50M).
- ✅ Proven track record managing international 3PLs, vendors (China), and multimillion-$ operations.
- ✅ Experience building dashboards, SOPs, and scalable systems — not just maintaining them.
- ✅ Strong financial acumen : margins, forecasting, cost optimization.
- ✅ Leadership experience managing lean teams (3–15 people).
- ✅ Tools : Shopify, Amazon, Notion, Slack, n8n, AI tools, Looker Studio / Google Sheets.
- ✅ Willingness to travel (China, US, EU).
- Oversee global operations : supply chain, fulfillment, vendors, and support.
- Build and optimize systems, dashboards, and reporting for efficiency and visibility.
- Lead key growth initiatives — Amazon, wholesale, subscriptions, licensing.
- Manage costs and profitability across all operational channels.
- Build and lead a lean, high‑performing team (3–15 people).
- Act as the CEO’s second‑in‑command, ensuring smooth, data‑driven execution.
Path to COO within 12–18 months.
Potential for equity / ownership based on results.
Paid international travel (China, US, EU).
Unlimited learning budget (books, courses).
Work with top‑tier eCommerce operators ($100M+ brands).
Flexible, remote‑first culture focused on results.
- You haven’t work at DTC e-commerce company.
- You haven’t managed 3PL / vendor China networks.
- You haven’t built systems, SOPs from scratch.
Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1‑on‑1 interviews.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.