Client Services Director – Medical Communications

Meet Life Sciences; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading medical communications agency in the UK is seeking an experienced Client Services Director to lead high-value global accounts and shape business direction. This permanent, full-time position allows for fully remote working within the UK. The ideal candidate will have significant experience in a senior client services role and excellent leadership skills. A competitive salary and comprehensive benefits package are on offer as part of this exciting opportunity.

Benefits

Comprehensive benefits package

35-hour working week

Clear long-term development and career progression

Qualifications

• Significant experience in a senior client services role within a medical communications agency.
• Strong experience across publications and/or medical affairs.
• Proven success managing global, high-value client accounts.

Responsibilities

• Provide senior leadership to strategically important client accounts across EU and US markets.
• Develop and implement long-term client strategies to support account growth and retention.
• Contribute to the agency’s leadership team and broader business planning.
• Lead and support new business activity, including pitches and RFP processes.
• Build, mentor and develop high-performing client services teams.
• Maintain financial oversight of accounts, including forecasting, budgeting and revenue performance.

Skills

Senior client services experience

Leadership skills

Stakeholder management

Commercial acumen

Financial oversight

Job description

Location: UK (Remote)

Contract: Permanent, Full-time

Working Pattern: 35-hour week

We are partnering with a highly respected, independent medical communications agency to support the expansion of their senior leadership team through the addition of an experienced Client Services Director.

This is a strategic role for a senior client services professional who is looking to lead high-value global accounts, shape business direction, and contribute to the long-term growth of a well-established, values-driven organisation.

The successful candidate will :

• Provide senior leadership to strategically important client accounts across EU and US markets
• Develop and implement long-term client strategies to support account growth and retention
• Contribute to the agency’s leadership team and broader business planning
• Lead and support new business activity, including pitches and RFP processes
• Build, mentor and develop high-performing client services teams
• Maintain financial oversight of accounts, including forecasting, budgeting and revenue performance

Therapeutic Areas :

The portfolio can be aligned to the successful candidate’s expertise and interests across :

• Oncology
• Cardiovascular
• Rare Disease
• Renal
• Infectious Disease

Applicants should demonstrate :

• Significant experience in a senior client services role within a medical communications agency
• Strong experience across publications and / or medical affairs
• Proven success managing global, high-value client accounts
• Excellent leadership, communication and stakeholder management skills
• Strong commercial and financial acumen

What’s on Offer

• Permanent, full-time position
• Fully remote working within the UK
• Competitive salary and comprehensive benefits package
• 35-hour working week, supporting genuine work–life balance
• Clear long-term development and career progression

This is an excellent opportunity to join a high-performing, independent agency and play a key role in shaping future growth and success.