Remote Community Moderator — Bilingual EN/FR (Gaming)

Arise Virtual Solutions; Remote; GBP 25,000 - 35,000; Part time

Job summary

A leading virtual support provider is looking for a Remote Community Moderator. Candidates should be fluent in English and French and possess a passion for gaming. The role involves providing email and chat support, monitoring community platforms like Discord and Facebook, and crafting engaging responses for players. An effective candidate should demonstrate problem-solving skills, patience, and a commitment to excellent customer service—all while working from home.

Qualifications

• Proficient in English and French reading, writing, and speaking.
• Passion for gaming and understanding player issues.
• Ability to manage time effectively and respond promptly.

Responsibilities

• Provide email and chat support to gamers.
• Monitor community channels and ensure compliance with guidelines.
• Craft appropriate responses and engage with players.

Skills

Fluency in English

Fluency in French

Problem-solving skills

Patience

Empathy

Tools

Discord

Facebook

Twitter

YouTube

TikTok

Job description

A leading virtual support provider is looking for a Remote Community Moderator. Candidates should be fluent in English and French and possess a passion for gaming. The role involves providing email and chat support, monitoring community platforms like Discord and Facebook, and crafting engaging responses for players. An effective candidate should demonstrate problem-solving skills, patience, and a commitment to excellent customer service—all while working from home.