Jobs in Dover, United Kingdom

JOB TITLE - Operations – Import Customs Clearance Coordinator

DEPARTMENT - GBO (Customs Clearance)

REPORTS TO - Team Lead

JOB PURPOSE:

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts. To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs. Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

• Accurate input of order data via various in house and HMRC associated systems
• General administration
• Assisting colleagues in maintaining effectiveness of Customs data entry
• Dealing with telephone and email queries
• Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
• Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
• Monitoring of guarantees and closure of associated documents alongside HMRC and clients.
• Analyse and assist with solving operational problems and provide guidance to customers and colleagues as and when required

• The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

• None

Internal staff

• Suppliers
• Customers

• None

• As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)

• None

• Mon-Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
• Cover out of office hours callout when required
• Additional hours as and when required

• Knowledge of GB Import customs clearance formalities and associated computer systems
• Knowledge on the CDS (Customs Declaration System), HMRC system

• Excellent planning and organisational skills
• Excellent communication skills
• Self-motivated and able to work without supervision
• Experienced team player
• Able to work under pressure
• Enthusiastic and driven to achieve targets and objectives
• Excellent customer service skills

• Excellent verbal & written English

• General computer skills, Inc. Excel

• Good standard of general education

• Experience in Excise clearance requirements
• experience in import customs formalities

• GBO-OPS(JD)

• 09.2025