Operations – Import Customs Clearance Coordinator

DHL Germany; Dover; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics provider in Dover is looking for an Import Customs Clearance Coordinator to assist with the efficient entry of import customs data and support compliance with HMRC regulations. The ideal candidate should have experience in customs formalities, strong communication skills, and the ability to work independently. This role supports import processes and requires general administrative duties. This is a full-time position with potential out-of-hours responsibilities.

Qualifications

• Experience in Excise clearance requirements.
• Experience in import customs formalities.
• Excellent verbal & written English.

Responsibilities

• Accurate input of order data via various systems.
• Assisting colleagues in maintaining effectiveness of Customs data entry.
• Dealing with telephone and email queries.
• Ensure HMRC regulations and processes are upheld.

Skills

Knowledge of GB Import customs clearance formalities and associated computer systems

Excellent communication skills

Excellent planning and organisational skills

Self-motivated and able to work without supervision

Excellent customer service skills

Education

Good standard of general education

Tools

Excel

Job description

Overview

JOB TITLE - Operations – Import Customs Clearance Coordinator

DEPARTMENT - GBO (Customs Clearance)

REPORTS TO - Team Lead

JOB PURPOSE:

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts. To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs. Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

Responsibilities

• Accurate input of order data via various in house and HMRC associated systems
• General administration
• Assisting colleagues in maintaining effectiveness of Customs data entry
• Dealing with telephone and email queries
• Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
• Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
• Monitoring of guarantees and closure of associated documents alongside HMRC and clients.
• Analyse and assist with solving operational problems and provide guidance to customers and colleagues as and when required

ADDITIONAL RESPONSIBILITIES

• The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

MANAGERIAL RESPONSIBILITIES

• None

KEY CONTACTS

Internal staff

• Suppliers
• Customers

SPECIAL WORKING CONDITIONS

• None

PERFORMANCE INDICATORS

• As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)

BUDGET RESPONSIBILITY

• None

Working Hours

• Mon-Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
• Cover out of office hours callout when required
• Additional hours as and when required

COMPETENCIES FOR THE ROLE

• Knowledge of GB Import customs clearance formalities and associated computer systems
• Knowledge on the CDS (Customs Declaration System), HMRC system

PERSONAL SKILLS

• Excellent planning and organisational skills
• Excellent communication skills
• Self-motivated and able to work without supervision
• Experienced team player
• Able to work under pressure
• Enthusiastic and driven to achieve targets and objectives
• Excellent customer service skills

LANGUAGE SKILLS

• Excellent verbal & written English

COMPUTER SKILLS

• General computer skills, Inc. Excel

EDUCATION/QUALIFICATIONS

• Good standard of general education

PROFESSIONAL EXPERIENCE / SKILLS

• Experience in Excise clearance requirements
• experience in import customs formalities

JOB REFERENCE NUMBER

• GBO-OPS(JD)

DATE LAST UPDATED

• 09.2025