Jobs in Dover, United Kingdom
Customer Success Manager
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Customer Success Manager
Job summary
A leading recruitment agency in the UK is seeking a Customer Success Manager for the Construction SaaS sector. This role focuses on managing strategic accounts, driving adoption, and ensuring customer satisfaction post-sale. The ideal candidate will have 3-5+ years of experience in Customer Success, strong relationship-building skills, and a proven record in managing key accounts. Competitive compensation and growth opportunities are offered.
Qualifications
- 3-5+ years of experience in Customer Success within a SaaS environment.
- Proven track record of managing key accounts and driving renewals.
- Experience onboarding and training customers.
Responsibilities
- Own a portfolio of strategic accounts.
- Drive adoption, retention, and expansion.
- Collaborate with teams to ensure a seamless customer experience.
- Identify upsell opportunities across the customer lifecycle.
Skills
Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey.
This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities.
- Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors).
- Drive adoption, retention, and expansion through value-based relationship management.
- Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience.
- Identify upsell opportunities and support value realization across the customer lifecycle.
- Maintain a structured, consultative approach to customer engagement and governance of accounts.
- 3-5+ years of experience in Customer Success within a SaaS environment.
- Proven track record of managing key accounts and driving renewals.
- Strong communication and relationship-building skills.
- Experience onboarding and training customers.
- Experience working in a scale-up business.
- A stable career record and documented success in Construction Technology.
Other notes: The content previously included testimonial sections and contact details that are not relevant to the job description. They have been removed to maintain a concise, professional posting.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.