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Key Account Manager
Job summary
A national waste management company is seeking a Key Account Manager to maintain and grow customer accounts. The role involves proactive account management, compliance understanding, and excellent communication skills. A track record in customer service or account management is essential. The position offers a competitive salary of £35-40k plus benefits and allows for remote working.
Benefits
Qualifications
- Proven track record of achieving successful operation, retention, and growth of existing accounts.
- Extensive experience in customer service/account management teams.
Responsibilities
- Maintain strong customer relationships and grow existing accounts.
- Complete and maintain an Account Development Plan (ADP).
- Understand and ensure compliance with contracts.
- Meet with customers regularly to improve service.
- Identify opportunities for cross-selling and upselling.
- Prepare financial forecasts and budgets.
- Assist with the preparation of tenders.
Skills
We are working with an award winning, growing National Waste Management business in the hunt for a Key Account Manager. This business are in growth mode, and are backed by an even larger national brand. They have won several awards over the last decade. No Waste experience needed.
Salary - depending on experience: 35-40k base, plus 4,800 car allowance, plus company benefits. Home based, remote working.
- Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
- Complete and maintain an Account Development Plan (ADP).
- Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company.
- Meet with the customer regularly to review and continually improve the service.
- Take ownership of the strategy for retention and growth.
- Identify and communicate risks/threats and solutions promptly.
- Identify opportunities for cross selling and upselling waste/resource management solutions.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
- Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
- Proven track record of achieving successful operation, retention, and growth of existing accounts.
- Extensive experience in customer service/ account management teams.
- Strong confident personality with the drive and determination to meet with customers and make a difference.
- Excellent written/ oral communication, interpersonal and presentation skills.
- The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
- Be self-motivated and highly motivated to continually improve service delivery and value. Hold high numeracy skills.
- The ability to manage multiple relationships simultaneously.
- The ability to prioritise tasks and manage time/ workload efficiently.
- Effective and efficient at problem solving.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.