Remote Financial Services Complaints Specialist

TP; Remote; GBP 25,000 - 35,000; Full time

Job summary

A financial services provider is looking for a Complaints Handler to manage customer complaints effectively while delivering excellent service. The remote position requires at least 12 months of experience in a regulated financial environment, focusing on thorough investigations and compliance with FCA standards. This role offers a full-time contract and is suitable for a motivated individual committed to ensuring customer satisfaction.

Qualifications

• At least 12 months of experience in complaints handling within a regulated financial environment.
• Thorough investigation of complaints to ensure compliance with FCA standards.
• Motivated individual committed to customer satisfaction.

Responsibilities

• Manage customer complaints effectively while delivering excellent communication and service.
• Investigate complaints thoroughly.
• Ensure compliance with FCA standards.

Skills

Excellent communication skills

Experience in complaints handling

Attention to detail

Job description

A financial services provider is seeking a Complaints Handler to manage customer complaints effectively while delivering excellent communication and service. This role is remote and requires at least 12 months of experience in complaints handling within a regulated financial environment. You'll investigate complaints thoroughly and ensure compliance with FCA standards. The position offers a full-time contract and is ideal for a motivated individual committed to customer satisfaction.