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Remote Dynamics 365 BC Support Lead – Customer Experience
Job summary
A leading Microsoft Dynamics partner in the United Kingdom seeks a Support Lead for Dynamics 365 Business Central. This role involves managing customer support and ensuring a first-class experience throughout the ERP journey. Ideal candidates will have strong functional expertise in Business Central, preferably in Finance, Warehousing, or Supply Chain, and previous experience in customer service within a BC/NAV environment. This position offers autonomy and the opportunity to make a real impact on customer satisfaction.
Qualifications
- Strong functional experience with Business Central, ideally in Finance, Warehousing, or Supply Chain.
- Previous experience in Support, Service Desk, or Customer Success within a BC/NAV partner.
- Ability to clearly communicate with customers and act as a trusted advisor.
Responsibilities
- Lead the day-to-day Support function and oversee ticket flow, SLAs, and customer satisfaction.
- Act as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations.
- Own customer experience through check-ins, feedback loops, service reviews, and relationship management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.