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Senior Customer Operations Manager
Zusammenfassung
A leading recruitment platform is seeking an Interim Operational Manager to oversee automotive site operations in Birmingham. This hands-on role involves leading managers, driving efficiency, and supporting the CEO in a fast-paced environment. The ideal candidate will have a strong automotive or motor trade background, operational leadership skills, and a commercial mindset. The position offers a £60k salary for a 6-month duration with an immediate start.
Qualifikationen
- Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
- Strong operational leadership - able to step in quickly and manage existing managers.
- Resilient, proactive, and able to act quickly.
Aufgaben
- Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
- Drive efficiency and performance within the workshop and dealership.
- Ensure customer experience is well-managed across various activities.
- Balance cost control, efficiency, and quality.
- Act as the 'No.2' to the CEO.
Kenntnisse
Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.
- Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
- Drive efficiency and performance within the workshop and dealership.
- Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
- Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
- Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.
- Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
- Strong operational leadership - able to step in quickly and manage existing managers.
- Commercial mindset - able to improve efficiency and control costs.
- Resilient, proactive, and able to act quick.
Interim Operational Manager - 6 months, immediate start
Lead automotive operations and support CEO, £60k
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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