Senior Customer Operations Manager

ZipRecruiter; Birmingham; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading recruitment platform is seeking an Interim Operational Manager to oversee automotive site operations in Birmingham. This hands-on role involves leading managers, driving efficiency, and supporting the CEO in a fast-paced environment. The ideal candidate will have a strong automotive or motor trade background, operational leadership skills, and a commercial mindset. The position offers a £60k salary for a 6-month duration with an immediate start.

Qualifications

• Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
• Strong operational leadership - able to step in quickly and manage existing managers.
• Resilient, proactive, and able to act quickly.

Responsibilities

• Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
• Drive efficiency and performance within the workshop and dealership.
• Ensure customer experience is well-managed across various activities.
• Balance cost control, efficiency, and quality.
• Act as the 'No.2' to the CEO.

Skills

Operational leadership

Commercial mindset

Efficiency improvement

Job description

Overview

Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.

Responsibilities

• Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
• Drive efficiency and performance within the workshop and dealership.
• Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
• Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
• Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.

Profile / Qualifications

• Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
• Strong operational leadership - able to step in quickly and manage existing managers.
• Commercial mindset - able to improve efficiency and control costs.
• Resilient, proactive, and able to act quick.

Job Offer

Interim Operational Manager - 6 months, immediate start

Lead automotive operations and support CEO, £60k