Banking Disputes Advisor (Onsite to Hybrid)

Teleperformance; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

A leading contact center firm in Glasgow is seeking a Customer Service Specialist. This role involves handling inbound customer queries for the Lloyds Banking Division and requires excellent communication and problem-solving skills. Candidates should possess a professional demeanor and experience in customer service. The position offers full-time hours, starting in the office with flexibility for remote work based on performance. Benefits include competitive salary, discounts, and wellbeing resources.

Benefits

Savings Discounts

Free Online Classes

Cycle to Work Scheme

Wellbeing Resources

28 days annual leave

Qualifications

• Professional and courteous telephone manner.
• Experience in call center or customer service environment is essential.
• Fluency in English is mandatory.

Responsibilities

• Answer inbound calls and assist customers at first point of contact.
• Manage disputes ensuring customer satisfaction.
• Assist customers with personal banking queries.

Skills

Excellent verbal communication skills

Empathy and patience

Attention to detail

Problem-solving skills

Experience working with vulnerable customers

Job description

A leading contact center firm in Glasgow is seeking a Customer Service Specialist. This role involves handling inbound customer queries for the Lloyds Banking Division and requires excellent communication and problem-solving skills. Candidates should possess a professional demeanor and experience in customer service. The position offers full-time hours, starting in the office with flexibility for remote work based on performance. Benefits include competitive salary, discounts, and wellbeing resources.