Remote Complaints Specialist & Banking & Financial Services

Teleperformance; Remote; GBP 25,000 - 35,000; Full time

Job summary

A customer service company in the United Kingdom is seeking a Complaints Handler for the Banking & Financial Services sector. This remote role requires at least 12 months of complaint handling experience in an FCA regulated environment. The successful candidate will excel in communication and problem-solving skills, capable of managing and investigating multiple complaints while ensuring compliance and providing exceptional customer service.

Qualifications

• At least 12 months of complaint handling experience in an FCA regulated environment.
• Ability to resolve complex customer issues.

Responsibilities

• Manage and investigate multiple complaints.
• Ensure compliance with regulations.
• Provide best in class customer service.

Skills

Excellent communication skills

Problem-solving

Job description

A customer service company seeks a Complaints Handler for the Banking & Financial Services sector. This remote role requires at least 12 months of complaint handling experience in an FCA regulated environment. The successful candidate will demonstrate excellent communication skills and the ability to resolve complex customer issues. Responsibilities include managing and investigating multiple complaints, ensuring compliance with regulations, and providing best in class customer service.