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WFM Optimization Architect — Remote UK Leader
Job summary
A global contact center leader based in the UK is looking for a WFM Manager to spearhead their WFM Optimization suite. You will be responsible for designing and implementing efficient workforce management processes while mentoring a team of WFM architects. Your expertise in advanced WFM systems and strong leadership skills are essential for this role. This is a remote position that requires strategic thinking to align WFM processes with long-term business goals.
Qualifications
- 7+ years in Workforce Management with 3+ years in an architectural or optimization role.
- Proven experience managing WFM teams and driving organizational change.
- Skilled in leading complex initiatives, with PMP / Lean Six Sigma preferred.
Responsibilities
- Lead and develop a team of WFM architects overseeing UK and Ireland.
- Architect end-to-end WFM processes including forecasting and scheduling.
- Drive continuous improvement through data-driven decision-making.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.