Impactful Customer Service Team Leader

Teleperformance SE; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service organization is seeking a team leader to manage Customer Service Agents in Gateshead. The role requires you to coach, develop, and motivate your team while ensuring high standards of customer satisfaction and compliance with company procedures. Ideal candidates will have strong people management skills and experience in a fast-paced environment. This is an excellent opportunity to create a positive work culture and maximize team potential.

Qualifications

• Proven experience in managing and leading teams effectively.
• Strong ability to coach and support team members.
• Demonstrated experience in a fast-paced environment.

Responsibilities

• Lead, coach, and mentor Customer Service Agents.
• Ensure compliance with client rules and procedures.
• Create a positive and engaging team culture.

Skills

People management skills

Problem-solving skills

Communication skills

Time management

Customer service orientation

Ability to motivate

Job description

A leading customer service organization is seeking a team leader to manage Customer Service Agents in Gateshead. The role requires you to coach, develop, and motivate your team while ensuring high standards of customer satisfaction and compliance with company procedures. Ideal candidates will have strong people management skills and experience in a fast-paced environment. This is an excellent opportunity to create a positive work culture and maximize team potential.