Customer Service Team Lead: Growth & Mentorship

Teleperformance; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Gateshead is seeking a Team Leader to manage, coach, and develop a team of Customer Service Agents. The role involves ensuring a productive culture focused on delivering exceptional customer satisfaction while achieving performance targets. Ideal candidates will demonstrate strong people management skills, excellent communication abilities, and an understanding of KPI-driven workflows. This position offers a permanent contract and the opportunity to shape team engagement and success.

Qualifications

• Proven ability to lead and motivate a team effectively.
• Experience managing multiple workflows towards set KPIs.
• Confident in people management processes such as performance management.

Responsibilities

• Lead, coach, and mentor a team of Customer Service Agents.
• Ensure a positive and engaging team culture.
• Manage all aspects of people management processes.

Skills

People management skills

Communication skills

Time management

Job description

A leading customer service provider in Gateshead is seeking a Team Leader to manage, coach, and develop a team of Customer Service Agents. The role involves ensuring a productive culture focused on delivering exceptional customer satisfaction while achieving performance targets. Ideal candidates will demonstrate strong people management skills, excellent communication abilities, and an understanding of KPI-driven workflows. This position offers a permanent contract and the opportunity to shape team engagement and success.