Banking Disputes Advisor (Onsite to Hybrid)

Teleperformance; Scotland; Hybrid; GBP 26,000; Full time

Job summary

A prominent contact center provider in Glasgow is seeking a Customer Service Specialist to join their Disputes Team on the Lloyds Banking Division campaign. This role offers a salary of GBP26,000 per annum and full-time hours with potential for hybrid working after three months. Ideal candidates will possess excellent verbal communication skills, empathy, and previous call center experience, crucial for providing top-notch service to valued customers.

Benefits

Savings Discounts

Cycle to Work Scheme

28 days annual leave

Mental Health Support

Discounted Bus Travel

Qualifications

• Fluency in English is essential.
• Confident in dealing with difficult situations.
• Previous customer service experience is essential.
• Experience in working with vulnerable customers is desired.

Responsibilities

• Answer inbound calls with enthusiasm and help customers.
• Follow dispute processes for customer satisfaction.
• Handle objections effectively.
• Support customers with personal banking queries.
• Work with vulnerable customers to resolve complex cases.
• Persisting in ensuring customer issues are resolved.

Skills

Polite telephone manner

Excellent verbal communication

Empathy

Attention to detail

Problem solving

Time management

Numeracy skills

Job description

A prominent contact center provider in Glasgow is seeking a Customer Service Specialist to join their Disputes Team on the Lloyds Banking Division campaign. This role offers a salary of GBP26,000 per annum and full-time hours with potential for hybrid working after three months. Ideal candidates will possess excellent verbal communication skills, empathy, and previous call center experience, crucial for providing top-notch service to valued customers.