Customer Service Specialist

Teleperformance; Northern Ireland; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading service provider in Northern Ireland is seeking a permanent Customer Service team member. This role offers a salary of up to £26,200 annually, with a hybrid working model allowing only 2 days in the office each week. Candidates will engage in customer support, resolving issues and maintaining relationships while demonstrating excellent communication skills. The company values diversity and offers numerous perks, including bonuses and various wellbeing resources.

Benefits

Joining Bonus (£500 joining bonus after 3 months)

Cycle to Work Scheme

Eyecare support voucher

Length of Service Awards

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Strong verbal and written communication skills.
• Experience working in a regulatory environment preferred.
• Ability to effectively use technology and software.

Responsibilities

• Support the client’s operations to assist customers.
• Maintain relationships with colleagues to support customers.
• Resolve complaints and restore customer relations.
• Ensure customer satisfaction with each interaction.

Skills

Excellent communication skills

Experience in a regulatory environment

Good technology skills

Customer focused attitude

Tools

Microsoft Office

Job description

Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £26,200 annual salary (monthly pay)
• Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options – save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from Jan 2026
• Location: Newtownards
• Shifts: Full time - 40hrs per week
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer‑A‑Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

What you will be doing day to day

• Supporting the client’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Skills you will demonstrate

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.