Hybrid Customer Service Specialist | Training & Bonuses

Teleperformance; Northern Ireland; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading service provider in Northern Ireland is seeking a permanent Customer Service team member. This role offers a salary of up to £26,200 annually, with a hybrid working model allowing only 2 days in the office each week. Candidates will engage in customer support, resolving issues and maintaining relationships while demonstrating excellent communication skills. The company values diversity and offers numerous perks, including bonuses and various wellbeing resources.

Benefits

Joining Bonus (£500 joining bonus after 3 months)

Cycle to Work Scheme

Eyecare support voucher

Length of Service Awards

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Strong verbal and written communication skills.
• Experience working in a regulatory environment preferred.
• Ability to effectively use technology and software.

Responsibilities

• Support the client’s operations to assist customers.
• Maintain relationships with colleagues to support customers.
• Resolve complaints and restore customer relations.
• Ensure customer satisfaction with each interaction.

Skills

Excellent communication skills

Experience in a regulatory environment

Good technology skills

Customer focused attitude

Tools

Microsoft Office

Job description

A leading service provider in Northern Ireland is seeking a permanent Customer Service team member. This role offers a salary of up to £26,200 annually, with a hybrid working model allowing only 2 days in the office each week. Candidates will engage in customer support, resolving issues and maintaining relationships while demonstrating excellent communication skills. The company values diversity and offers numerous perks, including bonuses and various wellbeing resources.