Service Advisor

Porsche Retail Group Ltd; Greater London; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading automotive service provider in Greater London seeks a Service Advisor to enhance the customer ownership experience. This role focuses on exceptional customer service, communication of technical information, and effective management of workshop repairs. The ideal candidate has dealership experience and understands automotive systems. The position offers a competitive salary of £36,000, a bonus of up to 35%, and comprehensive benefits including life assurance and a pension scheme.

Benefits

Life Assurance

DC Pension Scheme

Employee Assistance Program

Preferential rates on various products

Qualifications

• Full UK Drivers Licence required.
• Experience in dealerships with knowledge of automotive systems.
• Ability to convey information clearly.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Manage workshop repairs and provide regular customer updates.
• Plan and allocate work to Service Technicians.

Skills

Communication skills

Customer service orientation

Automotive systems knowledge

Job description

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointments
• Manage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Requirements

Minimum Attributes

• Full UK Drivers Licence
• Dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment

Desirable Attributes

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to Contribute fully within the team, ensuring the right environment is maintained

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of £36,000 per annum, depending on experience
• Up to 35% of salary bonus
• 33 days holiday, with extra days for long service
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Option of a VW Group Vehicle at a preferential leasing rate
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre

Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.